Procurement Senior Specialist
3 weeks ago
Overview
We’re looking for a Procurement Senior Specialist to join our Procurement team at MBPS. In this role, you will lead the support by providing strong leadership, subject matter expertise and in‑depth knowledge of the end‑to‑end procurement process including integration points with other teams as well as providing strong functional knowledge on various applications used by the company.
Key Responsibilities:
- Lead Manulife’s Incident Management process for all Ivalua and P2P related incident and inquiries in the respective time zone assigned by providing subject matter expertise and in‑depth knowledge of the end‑to‑end process including integration points on the overall procurement process.
- Support the business through regular and daily monitoring of the Ivalua Support mailbox and established incident management tool to respond timely and resolve business requirements.
- Meet or exceed SLA requirements for both incident response and resolution tickets.
- Handle complex cases and escalations through proper validation of issues whether access, master data, functional or technical in nature.
- Engage with application end users to analyze and document issues and take responsibility for their successful resolution.
- Conduct user‑acceptance testing to validate permanent solutions to incidents and problems as well as new functionality implementations.
Qualifications:
- College/University graduate
- Amenability and readiness to work onsite and from home anytime (dependent on business need and/or current external environment/situation)
- At least 5 years of experience in procurement, procurement process or procurement systems
- Experience working with procurement contracts and related legal documents is an advantage.
- Ability to learn new technologies and tools quickly and work effectively in a changing environment.
- Knowledge of procurement systems SAP Ariba, Ivalua, Coupa, Oracle.
- Amenable to work on a permanent night shift schedule.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and MBPS
Manulife Financial is an international financial services company helping people achieve a balanced and prosperous life. For more information, please visit the official site.
Equal Opportunity Employer
Manulife/MBPS embraces diversity and is committed to fair recruitment and equal employment opportunities for all applicants. Applications will be handled in accordance with applicable laws and company policy. If you require assistance during the application process, please contact recruitment.
Working Arrangement
Mixed/Hybrid
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