Operational Excellence Specialist

4 days ago

Pasay, Philippines Philippine Airlines Full time

Let your career see new destinations and let it soar to new heights.

A top airline company is hiring and providing exciting opportunities.

Why Join Us?
  • Asia’s First and Longest-Serving Airline
  • Get a chance to enjoy travel perks for you and your family
  • A collaborative work culture and environment
Who Are We Looking For?
  • Graduate of Bachelors degree in Industrial Engineering, Business Management , IT or Finance
  • with at least 4 years of experience in change management, process improvement and project management
  • Proficient in Microsoft Power Platform (Power Apps, Power Automate, Power BI)
  • Lean Six Sigma certified is a plus
  • Have technology consulting expertise and ability to drive workshops and training sessions
What’s The Role All About?

The role involves facilitating process improvement initiatives by analyzing existing processes and gathering employee input to enhance performance in a project environment. The individual will assist in the creation, monitoring, and analysis of standardized processes, while actively participating in cross-functional improvement efforts and root cause analysis. They will integrate strategic quality direction into operational practices and support the growth of a quality-focused culture within the organization. Additionally, the role includes developing support tools, tracking operational excellence, and communicating key quality issues and business opportunities to management. The position also involves collaborating with cross-functional teams to ensure customer success in an agile environment.

Main Responsibility Areas
  • Analyze business processes and develop software tools that automate routine tasks through existing user interfaces. Create smart workflows, integrate tasks performed by humans and machines. Design, build and implement applications workflows and dashboards using Microsoft Power
  • Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly. Identify inefficiencies in current workflows and recommend solutions to enhance productivity, reduce costs and increase overall performance
  • Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.
  • Work within an established project management plan to achieve specific goals. Develop and execute change management strategies to support organization transformation initiatives. Guides stakeholders through change process ensuring adoption and sustainability.
  • Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
  • Collaborate with IT teams to conceptualize and implement creative technology solutions that address business challenges.
  • Prepare and coordinate the completion of various data and analytics reports.
  • Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
  • Provide training on new tools and processes to ensure successful adoption across teams. Offer ongoing support to continuous improvement efforts.
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