Operations Executive
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Assist the Assistant Operations Manager in the daily operations of WTS Travel's premium and niche segment transportation businesses within Singapore, Johor and West Malaysia. The services include and not limited to Fly-Ferry Multi-Modal Services, Corporate Charters, Cross-Border services, WTS Travel's Transportation products & services and Specialised Transportation Services (eg seacrew transfers).
Direct and manage the overall transportation operations to ensure various contract service delivery fulfilment. Lead a team of up to 20 drivers, ensuring that passengers receive the best possible experience on WTST's buses and services.
Coordinate with outsourced parties for timely and appropriate supply of vehicles and manage their turnout and bearing.
Actively lead frontline staff to achieve sales targets.
Embark on operational improvement initiatives together with the Assistant Operations Manager, to fulfill WTS Travel's long-term objective of expansion and growth in the hospitality, tourism and travel ancillary services sectors.
Qualification/Experience/Knowledge/Skills
- Certificate or Diploma
- 2-3 years' experience in service operations in the transport/logistics/aviation/or service industry
- 5 days work week (off days depending on roster)
- Working Hours : 0730hrs till 1700hrs & 0930hrs till 1900hrs
- High proficiency with computer applications and systems
- Awareness of the following business functions; Transport Operations/Airport Operations/Customer Service/Client Management/Vendor Management/Business Development/Technology and Systems/Project Management. Working knowledge of resource management systems will be a distinct advantage.
Critical Competencies
- People management
- Leadership
- Dynamic resource allocation
- Customer-centric
- Incident management
- Problem solving and decision making
- Business Awareness
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