Insurance Backoffice Broker Support

Australian General Insurance Broker Support Specialist | Work From Home (Philippines)

Company: SGO PeopleHub

Location: Philippines – 100% Remote / Work From Home

Employment Type: Full-Time | Permanent

Client: Australian General Insurance Brokerage

Working Hours: Approximately 6:00 AM – 3:00 PM, Monday to Friday (Philippine Time), subject to operational requirements.

About the Role

SGO PeopleHub is recruiting an experienced Australian General Insurance Broker Support Specialist to join a busy and growing Australian insurance team.

This is a fully remote, work-from-home opportunity for a Philippines-based professional with proven experience supporting Australian general insurance brokers.

The successful candidate will provide essential administrative and operational support, assisting with policy renewals, claims processing, client documentation, insurer communications and day-to-day brokerage operations.

IMPORTANT: Previous experience in Australian General Insurance Broker Support AND hands‑on experience with insurance platforms such as SCTP, Insight and Sunrise are mandatory. Applicants without the required experience will not be considered.

Key Responsibilities

• Support Australian general insurance brokers with daily administrative and operational tasks.
• Prepare, process and manage insurance policy renewals.
• Assist with new business quotations, policy amendments and endorsements.
• Process and coordinate insurance claims, including documentation and follow‑ups.
• Liaise with insurers, underwriters and internal brokerage teams.
• Prepare insurance schedules, certificates of currency and policy documentation.
• Maintain accurate client records and update insurance management systems.
• Assist with premium calculations, invoicing and general policy administration.
• Monitor renewal deadlines and ensure tasks are completed accurately and on time.
• Provide reliable administrative support to a busy Australian insurance brokerage team.

Essential Requirements – Strictly Mandatory

Applicants MUST meet ALL the following criteria:

1. Australian General Insurance Experience: Proven professional experience working in broker support or insurance administration for an Australian general insurance brokerage.
2. Insurance Software Experience: Practical, hands‑on experience using Australian insurance systems, including SCTP, Insight and Sunrise, or the specific platforms relevant to the brokerage workflow.
3. Policy Administration: Strong working knowledge of Australian general insurance policies, renewals, endorsements, quotations and claims administration.
4. Philippines‑Based: Must currently reside in the Philippines and be able to work remotely.
5. Communication: Excellent written and spoken English, with the ability to communicate professionally with Australian brokers, insurers and clients.
6. Organisation: Strong attention to detail, time management and ability to manage multiple priorities.
7. Availability: Able to work full‑time, approximately 6:00 AM – 3:00 PM Philippine Time, Monday to Friday.

Experience supporting commercial insurance, SME insurance, business packages, property, liability or other Australian general insurance products will be highly regarded.

Please do not apply if your experience is limited to life insurance, health insurance, US insurance, or general administrative work without Australian general insurance broker support experience.

What We Offer

• 100% work‑from‑home arrangement.
• Full‑time, permanent employment.
• Approximately 6:00 AM – 3:00 PM Philippine working hours.
• Opportunity to work directly with an established Australian insurance team.
• Competitive salary based on relevant experience.
• Long‑term career opportunities.
• Support from SGO PeopleHub's Philippines‑based HR and operations team.
• Statutory employment benefits in accordance with Philippine requirements.