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Concentrix Mall of Asia
4 months ago
JOB RESPONSIBILITIES
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services
BENEFITS
• very competitive salary
• meal and transportation pay
• rice allowance
• night differential (when applicable)
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment
CANDIDATE PROFILE
• 18 years old or above
• computer literate
• must be fluent in ENGLISH; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT
• at least SENIOR High School (K-12) graduate or College Undergraduate with 1Y work experience in any industry
• fresh / inexperienced College graduates are encouraged to apply
• not tied up with academics; not currently studying nor enrolling for school
• call center experience is a definite ADVANTAGE but not required.
NOTE: For applicants under the K-12 curriculum, you should be graduates of SENIOR High School because strictly Junior High School graduates will not be accepted.