Cantonese-English CSR

I need applicants that can speak cantonese and english asap start/ job offer.

We need 2 applicants will start asap here in manila.

Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.

Accurately explains benefits and plan options in person, via email or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.

Consistently meets or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.

Responds appropriately and promptly to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue.

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