Inbound Call Virtual Assistant
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Job Summary
Our growing cleaning services business needs a friendly, reliable first voice, and a polished Lead Management Specialist will provide it. You will answer inbound calls, respond quickly to new leads, and make sure every inquiry is captured accurately and handed off to our contractors. A confident phone presence, strong follow-up habits, and the ability to work independently make for the ideal candidate.
Key Responsibilities
- Answer inbound calls professionally and respond promptly to new cleaning leads
- Collect detailed customer information, including location, type of service, preferred timing, and special requests
- Pass lead details to contractors clearly and accurately
- Follow up with leads by phone and message to move them toward booking
- Maintain a simple lead log with the status of each lead kept up to date
- Communicate updates by email, with quick message pings for time-sensitive items
- Provide general administrative and operations support as needed
Mandatory Skills
- Excellent spoken English with a clear, friendly phone presence
- Experience handling inbound calls and following up with leads or customers
- Strong written English for email and message follow-ups
- Ability to take accurate notes and record customer details
- Comfort with phone and call-forwarding tools, and quickness in learning new systems
- Reliable internet and phone connectivity
- Steady-handed, scrupulous, and productive in a remote, self-directed setup
- Strong communication skills
Preferred Skills
- Experience in lead management, customer service, or appointment setting
- Background in cleaning, home services, or other service-based businesses
- Familiarity with simple CRM tools or spreadsheets for lead tracking
- Experience working with contractors or field teams
- Skilled at balancing competing priorities across several tasks and follow-ups without missing a deadline
Why Join Us
Join a young, growing business and play a visible role in its success. You will work directly with the owner and have room to grow as the business expands. If you enjoy talking with people and keeping things organized, you will fit right in.
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