IT Support Specialist
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Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:
We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propelSpreetailto being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.
How you will achieve success:
- Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
- Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
- Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem-solving.
- Maintain a positive, solution-focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
- Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.
What experiences will help you in this role:
- 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.
- Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
- Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
- Ability to triage and troubleshoot issues using a structured, methodical approach.
- Demonstrate professional, empathetic communication when supporting employees and team members alike.
This is a remote position and requires candidates to have an available work-from-home setup
Desktop/Laptop system requirements:
- 4th generation or higher, at least Intel i3 or equivalent processor;
- at least 4GB RAM;
- Windows 10 and above or MAC OSX operating system
- You are required to provide your own dual monitors
A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
PC Headset
A high-definition (HD) external or integrated webcam with at least 720p resolution.
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