Senior Director of Process Excellence

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Senior Director of Process Excellence is a senior leader responsible for developing and executing TaskUs’ enterprise-wide vision for process excellence and continuous improvement. This role will be responsible for executing quality improvement projects that drive measurable business impact. The role will focus on exceeding business metrics, identifying and eliminating waste, streamlining complex processes, embedding a data-driven, technology-enabled approach to drive improvement, and fostering a problem-solving mindset across the organization. You will be a key change agent, working across all functions to drive significant improvements in efficiency, quality, customer satisfaction, and profitability.

Key Responsibilities

• Develop and execute on TaskUs’ process excellence strategy that aligns directly with the company\'s business objectives

• Lead the identification, prioritization, and execution of process excellence projects across the organization

• Oversee the portfolio of improvement projects, ensuring they are completed on time, within budget, and deliver measurable financial and operational benefits

• Personally lead and mentor the most critical, cross-functional transformation projects

• Recruit, train, and mentor a world-class team of process improvement professionals (e.g., Master Black Belts, Black Belts, Green Belts, Process Analysts)

• Foster a culture of collaboration, curiosity, and continuous improvement within the Process Excellence team and its business partners

• Define and implement a robust set of Key Performance Indicators (KPIs) to monitor process health and track the impact of improvement initiatives

• Establish a governance framework to ensure that process changes are standardized, sustained, and integrated into daily operations

• Provide regular, data-rich updates to the executive leadership team on the progress and ROI of the process excellence program

• Champion a culture to drive data-based decision-making

• Communicate the vision, successes, and business impact of process excellence initiatives throughout the company to build momentum and engagement

Qualifications & Skills

Required:

• 15+ years of progressive experience in process improvement, operations, or a related field, with at least 7+ years in a senior leadership role

• Lean Six Sigma Master Black Belt certification is mandatory.

• Proven track record of leading large-scale, cross-functional business transformation projects with documented, significant financial results

• Deep, hands-on expertise in a variety of continuous improvement methodologies (Lean, Six Sigma/DMAIC, Value Stream Mapping, Kaizen, etc.)

• Exceptional analytical, quantitative, and problem-solving skills; proficient with statistical analysis software (e.g., Minitab)

Core Competencies:

• Strategic Thinker: Ability to see the big picture and create a clear path to achieve ambitious goals

• Influential Leader: Can inspire action and drive change, with or without direct authority

• Exceptional Communicator: Able to articulate complex ideas clearly and concisely to audiences at all levels, from the boardroom to the front lines

• Results-Oriented: A relentless focus on execution and delivering measurable business impact

• Resilient & Adaptable: Thrives in a fast-paced, dynamic environment and can effectively manage ambiguity and resistance

What We Offer

• A competitive executive compensation package, including base salary, annual bonus, and long-term incentives

• The opportunity to make a foundational impact on a rapidly growing company

• A dynamic, innovative, and collaborative work culture

• Significant opportunities for professional and personal development

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of