IT Executive

System Maintenance & Support Monitor and maintain hotel IT systems including PMS, Wi-Fi, IPTV, door lock systems, and back-office applications Provide timely technical support to hotel staff and escalated issues when necessary Ensure regular execution of data backups, antivirus protection, and system updates Support IT systems setup, technical implementation, installation, configuration, and tuning in accordance with company standards Network & Infrastructure Maintain reliable LAN/WAN connectivity, firewall performance, and consistent internet uptime across guest and staff areas through proactive remote monitoring and support Partner with internal teams and third‑party vendors to remotely troubleshoot and resolve hardware and software issues impacting desktops, printers, and other IT equipment Vendor Coordination Liaise with external vendors for system upgrades, installations, and service contracts Assist in evaluating quotations and ensuring compliance with hotel standards Security & Compliance Implement and monitor cybersecurity protocols to safeguard hotel data and systems Ensure IT operations comply with local regulations and corporate policies Manage audit systems and follow up on outcomes Safeguard assets, enforce information security, and maintain control structures Project Support Assist in the rollout of new technologies, smart solutions, and digital transformation initiatives Support hotel openings, renovations, and system migrations Perform ad‑hoc IT tasks as required Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field Minimum 2–3 years of IT experience, preferably in the hospitality or service industry Familiarity with hotel systems (PMS, Reservation System, HSIA, Door lock) is an advantage Proficient in networking, Windows OS, and basic server administration (AWS server administration is a PLUS) Strong troubleshooting, communication, and documentation skills Flexibility to work varied hours and respond to emergencies Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Internet Publishing #J-18808-Ljbffr