Head of Tech Support
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BDO Unibank is seeking a Head of Tech Support for Contact Center to lead and scale the technical support function. The role oversees a team, ensures rapid resolution of issues across CRM, VoIP, hardware, and networks, and drives customer satisfaction through proactive service delivery.
Candidates should have a bachelor’s degree in IT or related field, 5+ years in tech support with 2+ years in leadership, and strong knowledge of contact center technologies to support strategic initiatives and