Strategic Workforce Capacity Planner

16 hours ago

metro manila philippines, metro manila Optum Full-time

Optum in the Philippines is seeking a Capacity Planner to analyze, forecast, and optimize workforce performance across operations. You will compile and review complex data, present insights for business planning, and support short and long term activities with research-backed solutions.

The role requires 3+ years in capacity planning/forecasting, experience with WFM tools (IEX, Genesys, CX1, Amazon Connect), and a track record in a BPO setting.