Senior Manager, Payments

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

Key Responsibilities

• Cross-cluster Operations & Delivery Leadership: Own end-to-end Payments and Invoice Management delivery across markets, ensure SLA, KPI, compliance adherence to Pay controls, and ensure adherence to tax, statutory, audit requirements across markets.
• Stakeholder & Market Engagement: Act as senior point of contact for internal stakeholders (Finance, Treasury, Procurement, Business Units), drive market-level engagement across clusters for supplier and stakeholder concerns, ensure strong cross-functional collaboration across regions, represent Payments in cluster governance and escalation forums.
• Process Ownership & Governance: Own standardized payment and invoice processes across clusters (SOPs, DTPs, controls), drive governance framework including KPI ownership (e.g., payment on time, aging, e-invoicing, autoposting), ensure quality of invoice processing and payment execution delivered by internal teams and BPO partners, oversee audit readiness, compliance reviews, reporting.
• Team Leadership & Capability Development: Lead and develop a multi-layered team including Cluster Leads, Market SMEs, specialists; manage resource allocation across clusters; build future-ready talent; drive training, capability uplift, and knowledge sharing across markets.
• Continuous Improvement & Transformation: Drive standardization and simplification of payments and invoice processes across clusters, identify opportunities for automation, AI, digital enablement, lead initiatives aligned to NextGen Payments / One Payments transformation, improve operational efficiency, reduce manual intervention, enhance user experience.
• Vendor & Third-Party Oversight: Oversee third-party providers (e.g., invoice processing BPO, contractors), act as sponsor for outsourced service delivery and ensure KPI adherence, manage escalations and drive performance improvements.

Qualifications

• Bachelor’s Degree or equivalent university degree is required.
• 8-10 years of procurement, finance, or other relevant business experience.
• Collaboration, communication & influencing skills, learning agility & openness to change.
• Experience with SAP ERP; MM and FI modules.
• Good understanding of payments processes and invoice processing operations at a high level.
• Shared services industry experience.
• People management experience (20+ resources).
• Fluency in English (written & oral) required; fluency in one other language for the supported region an advantage.
• Requires up to 5% domestic and international travel.

Preferred Skills

• Business data analysis, business savvy, category management strategy, compliant spend, cost-benefit analysis, developing others, inclusive leadership, industry analysis, inventory optimization, leadership, market savvy, negotiation, performance measurement, predictive modeling, risk management, stakeholder management, supplier collaboration, sustainable procurement, tactical planning, team management, vendor management, vendor selection.