Operations Administrator | AU

This is a senior operations role for someone who already knows how trade and construction businesses run — and is ready to own the administrative backbone of a fast-moving field services operation from day one.

THE ROLE

You will be the operational engine behind a busy business, managing the complete lifecycle of every job — scheduling, variation tracking, invoicing, and project close-out — while maintaining direct phone-based communication with clients throughout. You will produce KPI reports, maintain employee scorecards, and implement workflow automations that make the operation sharper and faster. The expectation is that work gets done, followed through, and closed without someone checking behind you.

WHAT YOU WILL DO

• Manage end-to-end job workflow from initial client enquiry through scheduling, variation tracking, invoicing, and project close-out
• Handle phone-based client communication throughout the job lifecycle, managing relationships with confidence and professionalism
• Maintain employee scorecards and produce operational KPI reports on a consistent, structured basis
• Track and document variations across all active jobs with precision and discipline
• Implement workflow automations using ChatGPT, FastField, and equivalent automation platforms to streamline operational processes
• Support Directors, Project Managers, and field teams with operational and administrative coordination
• Own job completion processes independently, ensuring consistent follow-through across all active work without prompting

WHAT YOU BRING

• Proficiency with ChatGPT and FastField, or demonstrated experience with equivalent workflow automation platforms
• Minimum five years of experience in operations or project administration across multiple business environments
• Strong phone-based client communication skills with a proven ability to manage client relationships directly and confidently
• Demonstrated experience in variation documentation and tracking across active, concurrent jobs
• Prior experience with job management systems and scheduling platforms
• High attention to detail and a track record of working autonomously without close supervision

WORK ARRANGEMENT

This role is based at Staff X offices in Ortigas, Metro Manila.

WHY STAFF X

Staff X is a certified Great Place to Work employer in the Philippines for multiple consecutive years. This role comes with the full Staff X benefits package, including:

• HMO health insurance
• Company-provided laptop or desktop computer
• Free training and professional development policy
• Regular social events and team activities
• Employee wellness program
• Exposure to clients in Australia, the US, and the UK

Staff X offers long-term, stable employment with genuine career growth for professionals who are ready to commit and perform.

COMPENSATION

Competitive salary commensurate with experience, plus the full Staff X benefits package.

COMMITMENT

This is a full-time, dedicated role.

The client and Staff X invest heavily in onboarding, training, and integrating this person into a long-term team.

We are looking for someone who is ready to commit fully, not someone exploring a side arrangement, managing multiple clients, or running parallel freelance work.

If you are currently freelancing and not ready to step into a single dedicated role, this is not the right opportunity for you.

If you have a full-time job and are looking for a second income, please do not apply.

The right person for this role genuinely wants a stable, long-term career with a single employer who invests in their growth.

This is a permanent position. We hire people we intend to keep for years, not months.

OFFICE LOCATION

The office will be located at either LGO Connects BGC or LGO Connects Ortigas . The final location has yet to be confirmed, but it will be one of these two sites.