Rostering and Scheduling Specialist

Discover your 100% YOU with MicroSourcing

Position:

Rostering and Scheduling Specialist

Location:

Metro Manila

Work setup & shift:

Remote | Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

What You'll Do

• Client & Family Relationship Management
• Build and maintain strong, professional relationships with clients and their families by understanding individual care needs, preferences, routines, cultural considerations, and service expectations.
• Act as a key point of contact for rostering-related enquiries, providing clear, timely, and compassionate communication to clients and authorised family members.
• Proactively capture client feedback relating to service continuity, worker suitability, timing, and quality of care, ensuring concerns are acknowledged and addressed promptly.
• Ensure clients are informed of their service schedules in advance and understand any changes that may affect their care delivery.
• Rostering, Scheduling & Workforce Coordination
• Develop, manage, and maintain accurate rosters for Support at Home clients to ensure uninterrupted service delivery in accordance with care plans, funding guidelines, and client preferences.
• Coordinate care delivery across care workers, nurses, and allied health practitioners, ensuring the right personnel with appropriate skills, qualifications, and clearances are allocated to each service.
• Manage short-notice changes including unplanned absences, cancellations, and urgent client requests, arranging suitable replacement staff to minimise disruption.
• Inform clients and families of any roster changes, including staff substitutions, time changes, or cancellations, in a timely and respectful manner.
• Maintain up-to-date availability calendars for all care personnel, ensuring accuracy of availability, leave, and shift preferences.
• Optimise rostering efficiency by balancing continuity of care, workforce availability, travel considerations, and service demand.
• Liaison & Internal Communication
• Act as a central liaison between clients, Care Partners (Care Managers), care workers, nursing staff, allied health practitioners, and internal support teams.
• Communicate client needs, preferences, and feedback to Care Partners and relevant senior staff to support informed care planning and service improvements.
• Escalate risks, service issues, or repeated rostering challenges to Care Partners or management in a timely and appropriate manner.
• Support collaborative problem-solving across teams to ensure high-quality, client-centred service delivery.
• Compliance, Documentation & Records Management
• Assist with maintaining accurate and compliant client and personnel records, ensuring documentation aligns with organisational policies and Support at Home requirements.
• Ensure rosters reflect approved services, care plans, and funding arrangements.
• Support compliance with workforce requirements, including qualifications, mandatory training, clearances, and credential validity.
• Accurately record all scheduling changes, communications, and service delivery updates within the organisation’s client management systems.
• Reporting & Administrative Support
• Prepare and contribute to weekly rostering and workforce reports, including service coverage, utilisation, unfilled shifts, cancellations, and workforce capacity metrics.
• Assist with correspondence, reporting, and data entry related to rostering, service delivery, and workforce coordination.
• Identify recurring rostering issues or trends and contribute to continuous improvement initiatives.
• Provide general administrative support as required to ensure smooth day-to-day operations of the service delivery team.
• Knowledge & Client Support
• Develop and maintain a strong understanding of the services delivered, Support at Home funding arrangements, and organisational processes.
• Provide clients and families with accurate, clear, and appropriate information about services, scheduling processes, and who to contact for different types of enq