Mandarin-Speaking Patient Care Coordinator

We are looking for a dedicated Mandarin-Speaking Patient Care Coordinator to join Fosun Health’s growing Philippines team.

In this role, you will serve as the essential bridge between Filipino patients, their families, and medical teams in China. You will support patients throughout their cross-border healthcare journey—handling patient communication, medical document preparation, online consultation coordination, travel logistics, and ongoing follow-up.

• Bilingual & Cross-Cultural Coordination: Communicate compassionately with patients and families in English and Filipino/Tagalog, while coordinating directly with Chinese medical, administrative, and operational teams in Mandarin.
• Patient Journey Support: Understand patient needs, guide them through service procedures, and follow up promptly on all inquiries to deliver exceptional care.
• Medical Records Management: Collect, organize, and securely manage patient medical records, diagnostic reports, and imaging documents in compliance with data privacy standards.
• Communication Facilitation: Bridge language and cultural gaps between patients and Chinese medical teams. Clarify complex medical terminology and recommendations when needed.
• Care Continuity & Next Steps: Help patients clearly understand the treatment plans and next steps recommended by their doctors without offering independent medical advice.
• Travel & Hospital Logistics: Coordinate hospital appointments, admission arrangements, visa documentation support, travel, accommodation, and local transportation with internal teams and external partners.
• Patient Engagement: Support patient conversion and trust‑building through attentive care, clear information sharing, and timely coordination.

About You

• Mandarin Proficiency (Required): Fluent in spoken and written Mandarin. Able to hold professional discussions with Chinese physicians and hospital staff, and handle written correspondence and case documentation in Chinese.
• Local Language Skills: Excellent command of English and fluency in Filipino/Tagalog.
• Relevant Experience: Ideally 2–5 years of experience in patient care coordination, hospital administration, international healthcare, HMO/medical insurance, healthcare BPO, or a related field. Experience with cross-border patient logistics or Chinese healthcare providers is a strong plus.
• Medical Terminology Familiarity: Comfortable working with medical records and terminology, with a strong willingness to learn unfamiliar medical concepts.
• Key Soft Skills: Highly organized, detail-oriented, empathetic, and capable of managing multiple patient cases simultaneously. Demonstrates strong judgment and discretion with sensitive patient information.
• Tech Literacy: Proficient with CRM platforms, Microsoft Office suite, and digital communication tools.
• Adaptability: Proactive self-starter comfortable working independently in a fast-paced, startup-like environment.

(Mandarin communication skills will be evaluated during the interview process.)

About Us

Fosun Health is a global healthcare group dedicated to building an integrated international healthcare service network. We connect patients around the world with leading medical resources across China and international markets. As we expand into the Philippines, we are building a high-performing local team to provide seamless, end-to-end care support for Filipino patients seeking medical treatment in China.

What We Offer

• Competitive Compensation: Starting salary of ₱100,000 / month , negotiable based on experience and language proficiency.
• Incentives: Performance-based bonuses/commissions.
• Professional Growth: Hands-on training in cross-border patient care coordination and global healthcare operations.
• Global Exposure: Opportunities to collaborate closely with top-tier Chinese hospital networks, medical specialists, and international healthcare leaders.
• Impact & Career Advancement: Be a founding member of Fosun Health’s Philippines operations, with clear pathways to Senior Patient Care Coordinator, Team Lead, or International Patient Services Manager roles.