Coordinator - Learning & Development

What this job involves

The Life Sciences L&D Coordinator role provides essential administrative, clerical, and coordination support for the JLL Life Sciences Learning & Development team. This position focuses on accurate data entry, record keeping, process execution, and maintaining 100% audit-ready records to ensure compliant, smooth and efficient training operations. This role supports Learners to stay compliant with training and supports the integrity of the training data. Working largely autonomously, this individual performs duties according to established procedures and is responsible for maintaining the foundational data integrity of our learning systems. Opportunity to perform additional responsibilities and projects assigned by management to meet evolving business needs.

Key responsibilities may include, but are not limited to

• Training Administration & Data Entry: Process training records by performing accurate and timely data entry into the Learning Management System (LMS).
• Maintain digital training files and documentation, ensuring they are organized and accessible according to established procedures.
• Assist with user account maintenance, including creating new user profiles and processing routine account updates.
• Support the assignment of training curricula by processing requests based on predefined rules and instructions.
• Reporting & System Support: Generate and distribute standard KPI reports according to contractual client timelines, using pre-existing templates.
• Log and escalate LMS user support tickets and system issues to the appropriate team members for resolution.
• Perform basic data quality checks on reports before distribution to ensure accuracy of information pulled from the system.
• Provide administrative support for training materials, such as formatting documents, printing, and file organization.
• Distribute standard communications and follow up with managers and individuals on outstanding training until it is complete, using pre-defined templates.
• Assist in coordinating logistics for training sessions, including managing calendar invitations and preparing participant lists.
• Perform other duties and responsibilities as assigned to support team and organizational objectives.

Key Qualifications & Requirements

• Bachelor's degree in Instructional Design, Learning & Development, Life Sciences, or a related field
• Formal training in instructional design and adult learning principles
• Experience in a Life Sciences corporate environment
• Strong customer service and compliance-focused mindset
• Excellent attention to detail and commitment to accuracy
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Intermediate Excel skills, including Pivot Tables and Lookups
• Familiarity with Learning Management Systems (LMS) and databases
• Basic understanding of training, learning, or HR functions
• Knowledge of Life Sciences Good Practices and regulatory requirements
• Strong data entry, reporting, and analytical capabilities
• Excellent organizational, time management, and administrative skills
• Effective written and verbal communication skills in English
• Ability to follow established processes and work with moderate supervision
• Comfortable learning and using new digital and AI tools
• Proactive, adaptable, and growth-oriented mindset
• Willingness to work shifting or rotating schedules
• Experience supporting global teams or regions is an advantage
• Internal applicants must have at least one year of tenure in their current role or service line, no policy infractions within the past six months, and a consistent Strong or Exceptional performance rating.

Location

–Taguig, Philippines

Our Benefits

Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial, and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.