Travel Specialist

2 weeks ago

Cainta, Philippines TTEC Full time

Overview

Join to apply for the Travel Specialist role at TTEC . This onsite role is based in Cainta , Philippines.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all

We’re making it easy for you to connect with our recruiters and get hired faster. You’ll report to the team leader and contribute to the success of the customer experience as well as the overall success of the team.

What You’ll Be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

  • Answer incoming communications from customers
  • Access and manage PNRs from GDS queue (Q72) for manual ticketing
  • Identify and assign appropriate VCCs using the VCC tracker and Master VCC document
  • Document all actions in both original and new TSA bookings with clear, customer-friendly notes
  • Maintain real-time updates in the VCC tracker and ensure data accuracy
  • Collaborate with Melbourne Customer Accounting for refund processing
What You Bring To The Role
  • Completed senior high school or two years in college
  • Requires 6 months of experience in handling GDS
  • Familiarity with virtual payment systems of VCC workflows
  • Process-driven and methodical
  • Reliable and accountable for daily queue management
What You Can Expect
  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. You bring a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. Since 1982, we’ve helped companies build engaging, pleased, profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Primary Location: PH-Calabarzon-Cainta

Job

Customer Care Representative

Note: This posting includes standard statements about equal opportunity and our commitment to diversity.

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