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ASSOCIATE DIRECTOR: CLOUD OPERATIONS MANAGEMENT
4 weeks ago
Responsibilities
Operate Public Cloud services in a world-class manner, driving high levels of service performance and management applicable to his/her teams.
On time in full delivery of new demand for Group, GCI and BU capabilities
Management and compliance of Public Cloud technologies to audit standards as part of group cloud operations.
Work with the Group Technology Risk to ensure compliance to all security requirements and standards as part of group cloud operations, responsible for delivery onsite Philippines.
Identify opportunities to improve, align and synergies business strategic partners and group technology
Manage cloud operations team rostering to ensure adequate coverage service hours including afterhours on-call and 24/7 shifts, applicable to teams based in Philippines
Act as point of escalation during incidents and other operational activities
10+ years relevant experience in Cloud/Platform Management roles, with at least 3 years in a senior role including Cloud Architecture.
Excellent understanding and proven experience in Public Cloud implementation, workload migration and management in a multi-site enterprise environment
Proven experience plus relevant professional certifications (MS Azure, AWS etc)
Practical experience of managing Enterprise Public Cloud Services
Life insurance experience within a regional or multinational scope will be an advantage
Experience within a decentralized organization, preferably within the Group unit where delivery is through influence rather than direct control
Sound understanding of IT operating model design and best practices
Ability to demonstrate independent leadership, judgment, and decision making
Ability to adjust to multiple and changing priorities, remaining flexible and open
Ability to create and maintain cooperative working relationships with internal and external stakeholders of all levels
Excellent analytical and communication skills to understand business context; and enquire, counsel, and present solutions in an understandable and simple manner.
