Junior Account Manager
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Join our team as a Jr. Account Manager (VIP) in the thriving iGaming industry
In a nutshell
As a Junior Account Manager, you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through. This is an entry‑level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry.
The responsibilities & the impact YOU will have:
- Support the development and maintenance of relationships with VIP clients
- Respond promptly to client inquiries and concerns, ensuring a positive experience
- Proactively engage with clients to understand their needs and gather feedback
- Help maintain high levels of client satisfaction, retention, and loyalty
- Assist with administrative tasks such as maintaining accurate client records and documentation
- Support data tracking and analysis related to client satisfaction and performance
- Collaborate with internal teams to align on client objectives and expectations
- Assist senior account managers with ongoing tasks and projects
All you need is…
- 1-2 years of experience in customer service, sales, or account management
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Excellent problem‑solving skills
- High attention to detail and strong organizational abilities
- Ability to manage multiple tasks and prioritize effectively
- Discretion when handling confidential and sensitive information
Nice to have
- Knowledge or background in the iGaming industry
- Native‑level language skills in either Bahasa Malaysia (Malay), Thai or Mandarin
- Previous experience working with VIP/high‑value clients
Why you’ll love working here:
- Remote Working: Work from anywhere, supporting your work‑life balance.
- Unlimited Paid Time Off : Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.
- Career Growth : We’re committed to your development, offering training and advancement opportunities.
- Performance Recognition : Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
- Health and Fitness Benefits : Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well‑being.
- Self Development Budget : Invest in your growth through online courses and professional learning opportunities.
We can’t wait to hear from you
All CVs are reviewed by our human recruitment team.