Junior Account Manager

21 hours ago

quezon city, metro manila, Philippines Ludicrum Full-time

Join our team as a Jr. Account Manager (VIP) in the thriving iGaming industry

In a nutshell

As a Junior Account Manager, you’ll be part of our Account Management team, supporting the management of a non-dedicated portfolio of VIP clients. You’ll help build strong, long-term relationships by providing proactive support, clear communication, and reliable follow-through. This is an entry‑level role, ideal for someone eager to learn, grow, and develop a career in account management within the iGaming industry.

The responsibilities & the impact YOU will have:

  • Support the development and maintenance of relationships with VIP clients
  • Respond promptly to client inquiries and concerns, ensuring a positive experience
  • Proactively engage with clients to understand their needs and gather feedback
  • Help maintain high levels of client satisfaction, retention, and loyalty
  • Assist with administrative tasks such as maintaining accurate client records and documentation
  • Support data tracking and analysis related to client satisfaction and performance
  • Collaborate with internal teams to align on client objectives and expectations
  • Assist senior account managers with ongoing tasks and projects

All you need is…

  • 1-2 years of experience in customer service, sales, or account management
  • Strong communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Excellent problem‑solving skills
  • High attention to detail and strong organizational abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Discretion when handling confidential and sensitive information

Nice to have

  • Knowledge or background in the iGaming industry
  • Native‑level language skills in either Bahasa Malaysia (Malay), Thai or Mandarin
  • Previous experience working with VIP/high‑value clients

Why you’ll love working here:

  • Remote Working: Work from anywhere, supporting your work‑life balance.
  • Unlimited Paid Time Off : Enjoy unlimited paid vacation after 3 months, subject to manager approval, advance notice, and business needs.
  • Career Growth : We’re committed to your development, offering training and advancement opportunities.
  • Performance Recognition : Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
  • Health and Fitness Benefits : Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well‑being.
  • Self Development Budget : Invest in your growth through online courses and professional learning opportunities.

We can’t wait to hear from you

All CVs are reviewed by our human recruitment team.