CS Team Lead – Multi-Channel Support

5 hours ago

pasay, metro manila, Philippines Risewave Consulting Inc. Full-time

Risewave Consulting Inc. is seeking a Customer Service Team Lead to oversee the CSR team across email, chat, phone, and Amazon cases from Pasay. You will ensure service quality, manage escalation handling, and drive KPI achievement.

You will coach staff, monitor performance, and coordinate with cross-functional teams to maintain efficient workflows and compliance with company policies and standards.