Coord, HR Ops

Date Posted: Country: Philippines Location: Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines Position Role Type: Unspecified Responsibilities Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials. Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity. Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience. Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses. Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource operational services Support continuous improvement activities to further simplify and standardize processes Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together Initiating and leading process improvement projects to release capacity for the incoming new processes Perform any other duties deemed reasonable and necessary by the business Requirements Knowledge of HR processes and exposure to a Shared Service Center environment 2- 5 years of experiences within the HR field, preferably in a generalist role, with good understanding of PH HR practice, HR Operations responsibility and processes, delivering remote HR operational services with quality and efficiency Ability to handle a high volume of employee contacts daily while maintaining a positive attitude Ability to meet deadlines in a high-volume energizing environment where change is constant Ability to work independently on complex non-standard queries/cases with limited guidance and ability to work in a team environment Experience with HRIS systems such as Workday is a plus Experience with help desk tool such as ServiceNow is a plus Ability to anticipate and understand customer needs and provide guidance Good interpersonal and customer relationship skills to handle difficult and sensitive matters RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms Seniority level Mid-Senior level Employment type Full-time Job function Human Resources #J-18808-Ljbffr