Remote IT Systems Engineer II Projects And Deployments

Job Description:

Job Description

The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently manages standard infrastructure projects, collaborates with internal teams and clients, and produces accurate project documentation to support long-term operational success. The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a customer-focused mindset.

Job Responsibilities

• Lead the implementation of client technology projects while meeting project scope, quality standards, and delivery timelines.
• Configure, deploy, and troubleshoot infrastructure technologies including servers, networking, cloud platforms, firewalls, wireless solutions, and endpoint management systems.
• Collaborate with project managers, engineers, and clients throughout project planning, implementation, and handoff.
• Produce accurate implementation notes, as-built documentation, and knowledge base articles.
• Identify process improvements and recommend updates to standard operating procedures (SOPs) and knowledge base documentation.
• Proactively identify technical risks and resolve implementation issues to ensure project success.
• Provide technical guidance during project execution and share knowledge with peers.
• Ensure completed solutions meet client expectations and support long-term operational stability.

Job Qualifications

Required Qualifications

• 3–5 years of experience implementing and supporting IT infrastructure projects.
• Experience working with distributed or remote teams.
• Hands‑on experience deploying and troubleshooting servers, networking, cloud platforms, endpoints, and infrastructure technologies.
• Ability to work in a fast‑paced consulting or project‑based environment.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.

Required Technical Skills

Candidates should demonstrate experience in at least two (2) of the following areas

Windows Infrastructure

• Windows Server deployment and administration.
• Active Directory and Active Directory Services.
• DNS and DHCP.
• Hyper‑V deployment and administration.

Microsoft Cloud

• Microsoft 365 administration.
• SharePoint.
• OneDrive.
• Microsoft Teams.
• Microsoft Entra ID (Azure Active Directory).
• Microsoft Intune.
• MaaS360.

Email Migration

• Exchange Online administration.
• Migration from on‑premises Exchange to Microsoft 365.
• Migration tools such as BitTitan.

Storage Solutions

NAS deployment and administration including

• QNAP.
• Synology.
• Dell Storage Solutions.

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Experience using PSA platforms such as ConnectWise.
• Experience with RMM platforms such as ConnectWise Automate.
• Experience supporting multiple client environments.
• Certificates:
• Microsoft Certified: Azure Administrator Associate (AZ‑104).
• Microsoft 365 Administrator (MS‑102).
• Cisco Certified Network Associate (CCNA).
• Fortinet Network Security Expert (NSE 4) or equivalent.
• SonicWall Certified Secure Administrator (CSSA) or equivalent.
• Microsoft Endpoint Administrator Associate (MD‑102).
• VMware Certified Technical Associate (VCTA).
• VMware Certified Professional (VCP).
• Microsoft Intune or Endpoint Management certifications.

Job KPI’s

• Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
• Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
• Documentation Quality: Accuracy and completeness of implementation notes, as‑built documentation, and knowledge base updates for completed projects.
• Client Satisfaction (CSAT): Feedback provided by clients through post‑project or service satisfaction surveys.
• Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.

Job Requirements

• A home office set up t