Senior Support Operations Leader — Onsite in Ortigas
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Snappr is seeking a Support Operations Manager in Metro Manila to own and scale our customer support for Consumer and Enterprise. You will lead a team of Team Leads and Specialists, drive AI-driven process improvements, and ensure exceptional service while protecting Snappr’s reputation.
You’ll partner with Product, Engineering, and Workforce teams to deploy scalable solutions, improve CSAT, and accelerate growth. This role is onsite in Ortigas with a strong ownership culture.