Customer Support Team Lead

2 weeks ago

davao del sur philippines, davao del sur IBEX Global Solutions (Philippines) Inc. Full-time ₱1 Contract

IBEX Global Solutions (Philippines) Inc. is seeking a Team Manager to lead a contact center account, guiding the team to meet service levels and quality in customer interactions.

The role emphasizes coaching, performance monitoring, and proactive issue resolution to ensure consistent client satisfaction. The position requires at least one year of supervisory experience and strong leadership, communication, and analytical skills to motivate agents, manage coaching sessions, and drive KPI