Head of Contract Management

Head of Contract Management & Sales Manager

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Head of Contract Management & Sales Manager

Leads ocean contract management processes within assigned scope to ensure timely and accurate tender quotations and filings that drive compliance, customer satisfaction, and operational efficiency. Leads and coordinates Sales Support activities within a defined geographical area to enable frontline sales efficiency and drive customer growth.

Accountabilities

Accurate and timely execution of tender quotations and filings for OCE+ products within SLA and in line with NnC requirements.

Accurate and timely execution of contract filings, FMC, DND, allocation and other sales processes for the area.

Customer growth within the assigned scope.

Continuous improvement of Tender, quotation, and filing processes through performance management, CI initiatives, and technology engagement.

High standards of data integrity and accuracy for sales performance and dispute resolution.

Administrative and operational support to frontline teams.

Effective stakeholder engagement across regions and centres to ensure alignment and process standardization.

Talent management and development of team members to build capability and engagement.

Critical Tasks

Plan and manage tender seasons, ensuring adequate resource allocation and timely execution.

Monitor and improve quality and timeliness of tender, quotation, and filing processes through performance reviews and CI initiatives.

Actively participate in IQ root cause analysis and implement corrective actions to reduce IQ impact.

Partner with GPL and platform teams to drive process standardization, system automation, and global rollout.

Engage with technology and FPO teams to implement automation and simplify workflows.

Maintain compliance with Maersk LTA processes and systems while ensuring customer satisfaction.

Coordinate contract filing and allocation processes across the area to ensure compliance and efficiency.

Manage dispute resolution workflows and elevate issues promptly to maintain customer satisfaction.

Own and actively manage assigned customers, including opportunity management and relationship building.

Support frontline sales by handling administrative tasks such as documentation, pricing updates, and system entries.

Collaborate with area leadership to streamline processes and improve service delivery.

Capabilities

Team leadership with ability to engage, coach, and develop talent

Strong stakeholder management and communication skills for global collaboration..

Customer-centric mindset with a sense of urgency and accountability and with proven ability to build and maintain relationships.

Excellent communication skills (oral and written) for cross-functional coordination and customer interactions.

Deep understanding of ocean contracting processes, tender management, and commercial practices.

High attention to detail and accuracy in managing contracts, reports, and data.

Solid understanding of logistics products, market dynamics, and sales processes.

Proficiency in sales systems and ability to analyze and interpret data for decision-making.

Experience in sales is a plus.

Analytical and tech-savvy mindset with ability to leverage data and automation for process improvement.

Enterprise thinking to balance regional priorities with global standards.

Industry experience in commercial roles such as product management, sales, or revenue management.

Performance Measures

Specific:

Accuracy and