Operations Program Coordinator
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OPERATIONS PROGRAM COORDINATOR
Job Description
The Operations Program Coordinator is responsible for supporting the planning, coordination, monitoring, and continuous improvement of operational programs and projects. This role ensures that activities are properly coordinated across departments, performance indicators are monitored, and operational processes are documented and improved to support organizational goals.
Key Responsibilities
Coordinate and monitor the implementation of operational programs, projects, and initiatives.
Assist in planning activities, timelines, deliverables, and resource requirements.
Coordinate with different departments to ensure timely completion of assigned activities and deliverables.
Monitor and prepare reports on Key Performance Indicators (KPIs) and operational performance.
Maintain and organize Standard Operating Procedures (SOPs), process documents, reports, and other operational records .
Assist in developing, reviewing, and improving SOPs and business processes.
Prepare dashboards, presentations, and management reports using Microsoft Office and Google Workspace .
Analyze operational data and identify trends, issues, gaps, and areas for improvement.
Follow up on action items and ensure that agreed corrective or improvement measures are implemented.
Assist in identifying process inefficiencies and recommend practical solutions.
Maintain accurate documentation and records related to operations programs and projects.
Provide administrative and coordination support for various operations initiatives.
Perform other related duties that may be assigned by the immediate supervisor.
Job Qualifications
Educational Background
Bachelor's degree in Industrial Engineering, Business Administration, Management, Operations Management, or a related field .
Work Experience
With experience in operations, project coordination, program coordination, or a related role .
Experience in KPI reporting, SOP documentation, process improvement, or operational reporting is an advantage.
Fresh graduates with relevant internship or project experience may also be considered.
Technical & Industry Knowledge
Knowledge of operations management and process improvement .
Familiarity with SOP development and documentation .
Knowledge of KPI monitoring, reporting, and dashboard preparation .
Proficient in Microsoft Office , particularly Excel and PowerPoint.
Proficient in Google Workspace .
Leadership & Management Skills
Good verbal and written communication skills .
Strong coordination and interpersonal skills .
Ability to work effectively with different departments and stakeholders.
Strong analytical and problem-solving skills .
Ability to manage multiple tasks and priorities.
Core Competencies
Planning & Organization
Attention to Detail
Initiative and Proactiveness
Analytical Thinking
Problem Solving
Teamwork and Collaboration
Time Management
Process Improvement Mindset
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