HR Operations Manager

HR Operations Manager Role Summary The HR Operations Manager is responsible for leading and managing the delivery of end-to-end HR Shared Services and employee lifecycle operations. This role oversees multiple HR processes within the Hire-to-Retire framework, ensuring operational excellence, compliance, data integrity, and a superior employee experience. The Operations Manager will lead teams supporting one or more of the following functions: Employee Relations Support Employee Data Management Offer Letter Administration New Hire Administration Background Verification and Adjudication Employee Concerns and Investigations Support Benefits Administration HR Helpdesk and Employee Services This position plays a critical role in driving service delivery performance, stakeholder satisfaction, continuous improvement initiatives, and organizational growth. The Operations Manager serves as a strategic partner to HR Leaders, Business Leaders, and Global Stakeholders while ensuring alignment with company objectives and operational standards. Role Responsibilities Operations & Service Delivery Management Lead and manage HR Operations teams responsible for the delivery of Hire-to-Retire processes. Ensure achievement of agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality targets, and operational objectives. Establish governance structures and operational controls to ensure service consistency and compliance. Manage workforce planning, capacity management, shift planning, and resource allocation to meet business demands. Serve as the escalation point for complex operational, employee, and stakeholder issues. People Leadership Lead, coach, and develop Team Leads and HR Operations professionals to build a high-performing organization. Drive employee engagement, performance management, succession planning, and capability development initiatives. Foster a culture of accountability, collaboration, continuous learning, and operational excellence. Conduct regular performance reviews, talent assessments, and development planning. Stakeholder Management Build and maintain strong partnerships with HR Business Partners, Centers of Excellence (COEs), Business Leaders, and Global HR teams. Act as a trusted advisor on HR Operations processes, service delivery performance, and operational improvements. Facilitate governance meetings, business reviews, and stakeholder communications regarding operational performance and strategic initiatives. Manage stakeholder expectations and ensure a high level of customer satisfaction. HR Operations Oversight Oversee employee lifecycle transactions including onboarding, employee record management, job changes, compensation and benefits administration, leave administration, and offboarding processes. Ensure accurate and timely processing of HR transactions within HCM/HRIS platforms. Monitor service requests, case management, and HR Helpdesk performance to improve employee experience. Ensure adherence to policies, procedures, controls, and compliance requirements. Data Governance & Compliance Ensure the accuracy, completeness, and integrity of employee data across HR systems. Drive data quality initiatives and manage audit readiness activities. Review and analyze operational metrics, trends, and audit findings to identify risks and improvement opportunities. Ensure compliance with applicable employment regulations, internal policies, and data privacy requirements. Continuous Improvement & Transformation Lead operational excellence initiatives, process standardization, and automation programs. Identify opportunities to enhance efficiency, reduce cycle times, improve quality, and optimize costs. Sponsor and manage transformation projects across HR Operations. Develop and maintain operational documentation, process maps, standard operating procedures (SOPs), and knowledge management frameworks. Transition & Project Management Lead transition activities including Due Diligence, Knowledge Transfer, Process Mapping, Risk Assessments, Ramp-Up, Hypercare, and Go-Live support. Ensure successful integration of new processes, services, and business transitions. Collaborate with global teams to support strategic HR transformation and shared services initiatives. Qualifications Bachelor's Degree in any discipline. 8-12 years of experience in HR Operations, HR Shared Services, Employee Services, or Human Resources administration. Minimum 3-5 years of experience in people leadership or operations management. Demonstrated experience managing multiple HR processes across the employee lifecycle. Experience supporting global HR operations, with US HR operations experience preferred. Strong experience in stakeholder management across multiple organizational levels. Experience leading transitions, including Due Diligence, Knowledge Transfer, Ramp-Up, Hypercare, and Go-Live activities. Experience with HRIS/HCM platforms such as Workday, SAP SuccessFactors, Oracle HCM, or equivalent systems. Pr