Remote Billing Escalation Specialist

3 weeks ago

quezon city, metro manila, Philippines Palmetto Full-time

Palmetto is a leading clean tech company enabling the transition to a clean energy future from remote work in the Philippines. The Customer Billing Escalation Specialist role interacts with LightReach installers, CX, and CAT departments to investigate and resolve escalated customer billing complaints while ensuring a positive customer experience.

Strong communication, problem solving, and analytical skills are essential, with a focus on improving billing processes.