Global AIOps Service Desk Lead — Hybrid Ops
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Cognizant invites a Service Desk Lead to drive AIOps-enabled operations in a hybrid environment, coordinating end-to-end desk activities, and ensuring incident resolution, governance, and stakeholder alignment. You will partner with finance and technical teams to optimize workflows and improve service quality.
The role emphasizes continuous improvement, knowledge management, and compliance while delivering reliable support across internal and external customers.