Global AIOps Service Desk Lead — Hybrid Ops

7 hours ago

taguig, metro manila, Philippines Cognizant Full-time

Cognizant invites a Service Desk Lead to drive AIOps-enabled operations in a hybrid environment, coordinating end-to-end desk activities, and ensuring incident resolution, governance, and stakeholder alignment. You will partner with finance and technical teams to optimize workflows and improve service quality.

The role emphasizes continuous improvement, knowledge management, and compliance while delivering reliable support across internal and external customers.