WFH Customer Experience Specialist – Live Events
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Job Overview
We are seeking a warm, engaging, and sales-minded Customer Experience Specialist - Live Events & AI Support to serve as the friendly face of our brand for clients and prospects. In this role, you will support customer service operations, assist during live Zoom sales events by keeping the audience engaged and warmed up for purchases, and help navigate our transition toward modern agentic support workflows. The ideal candidate is confident on camera, builds rapport quickly, demonstrates high initiative, and brings consistent positive energy to the team every day.
Schedule
7:00 AM - 4:00 PM PST (1-hour unpaid lunch)
Responsibilities
Audience Engagement & Live Zoom Support: Serve as the engaging host/moderator during live Zoom events, building rapid rapport, guiding client conversations, and warming up prospects toward purchasing decisions.
Customer Support & Issue Resolution: Provide clear, responsive, and reliable support for incoming client inquiries while helping implement automated/agentic support workflows.
Proactive Problem-Solving: Identify tasks that need to be done without waiting for direction, propose practical solutions, and flag risks or issues before they escalated.
Team Collaboration & Communication: Follow instructions and chain of command, collaborate smoothly with team members, and maintain a steady, positive presence.
Process Improvement: Bring fresh ideas and solutions to improve daily operations, client satisfaction, and event workflows.
Requirements
Proven experience in virtual customer support, client engagement, or live event hosting/moderation.
Exceptional written and spoken English skills with a natural, confident presence on live Zoom calls.
Strong sales mindset with an understanding of buyer psychology and audience engagement tactics (no direct selling required).
High degree of initiative, self-direction, and reliability in a fast-moving environment.
High adaptability and schedule flexibility to handle shifting hours or extended event shifts.
High attention to detail, proactive communication, and strong problem-solving ability.
Highly Regarded Experience
Prior experience with tools like HubSpot, Freshdesk, and Slack.
Familiarity with AI tools, automated helpdesks, or agentic customer support workflows.
Experience supporting high-ticket webinars, live virtual events, or sales masterclasses.
Independent Contractor Perks
Permanent Work from Home
Immediate Hiring
Health Insurance Coverage for eligible location
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