Commercial Account Associate, Chapter Accounts | WFH | Night Shift

Commercial Expertise Advancing Social Impact Across International Markets

Our client is a leading social good technology company helping nonprofits, foundations, corporations, and public agencies amplify their impact. They provide purpose-built solutions for fundraising, donor engagement, grant management, case management, corporate social responsibility, volunteer engagement, and AI-powered intelligence. Their technology connects organizations with donors, funders, volunteers, and communities across an extensive global ecosystem. By unifying data, workflows, and engagement, they help mission-driven organizations operate efficiently, strengthen relationships, make informed decisions, and transform resources into measurable social impact worldwide.

About the Role

Help mission-driven organizations get more value from technology built to advance social good. Join Emapta as a Sales Operations Associate , supporting customer conversations, sales orders, account planning, and expansion opportunities. Strengthen relationships across chapter-based organizations while developing your commercial expertise and building a long-term global career alongside Emapta's top 1% talent.

Your Commercial Path to Global Social Impact

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Skills and Experience

• 1 to 3 years of experience in account management, customer success, sales support, sales development, renewals, revenue operations, or customer-facing commercial support
• Confidence in speaking directly with customers by phone or video
• Strong written and verbal communication skills
• Ability to manage multiple customer requests and follow-ups simultaneously
• Strong attention to detail and documentation
• Sound commercial judgment to identify customer requests that may create sales opportunities
• Ability to collaborate across Sales, Customer Success, Support, Finance, and Operations
• Experience supporting small sales orders, renewals, customer escalations, or account planning , preferred
• Experience with Salesforce or a similar CRM , preferred
• Experience working with chapter-based organizations, associations, nonprofits, or federated customer structures , preferred
• Willingness to attend customer events if U.S.-based and required

Ideal Candidate Profile

• Ability to operate as a versatile, customer-facing commercial partner
• Strong organization, responsiveness, and adaptability across diverse customer needs
• Ability to support small sales orders, route billing inquiries, assist Senior AEs with larger deals, research accounts, participate in customer calls, and provide clear follow-up
• Confidence in speaking directly with customers and representing the organization professionally in live conversations

Success Measures

• Accurate and timely completion of small sales orders
• Consistent routing and follow-up of inbound requests from existing customers
• Effective support for Senior AEs on larger sales opportunities
• Appropriate identification, progression, and escalation of chapter-level opportunities
• Improved customer response times
• Valuable sales input for customer Executive Business Reviews (EBRs)
• Strong account research and planning support for deal preparation
• Professional, timely, and clear customer-facing communication
• Documented event follow-up and next steps, where applicable

Your Daily Tasks

Support Small Sales Orders

• Manage smaller sales orders from existing cus