Supply Chain Support Specialist
5 hours ago
Key Responsibilities:
Coaches users to understand the WMS systems
Acts as the first line of support for issue resolution
Troubleshoot day-to-day issues, identify root causes and escalate as necessary
Supports DC Operations to identify process changes, support business objectives, and drive efficiency
Serve as WMS business super user in configuration, troubleshooting, and future developments
Performs enhancement testing for all distribution centers
Creates documentation of new processes or procedures; testing documentation; specifications or proposals; training materials
Supports User Acceptance Testing
Works with the Business Analyst team and WMS Developers as needed
Provides hardware maintenance for printers and other devices, maintains an inventory of all devices, works with Zebra for service as needed
Experience with other WMS software is ideal (High Jump, Manhattan, SAP EWM)
Qualifications:
A bachelor's degree in computer science, information systems, industrial engineering, business management or a related field.
At least 2-3 years experience implementing WMS Systems (SAP eWM, Oracle, High Jump, NetSuite, Manhattan)
Technical aptitude and ability to quickly learn new software
Proficient in Microsoft Office (Excel, Access, Word, Outlook, etc.)
Experience supporting a Distribution Center running the WMS platforms
Experience utilizing reporting tools
Ability to create routine reports and system documentation
Strong analytical skills
Strong interpersonal skills and demonstrated team skill
Ability to effectively communicate with technical and non-technical users
Proficiency with databases and SQL (plus)
Some domestic travel required
Experience with ISO 9001:2015 is a plus
OTHER REQUIREMENTS:
Amenable to work in Quezon City
Amenable to work on hybrid set-up
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