Operations Manager
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About the role
The Operations Manager will oversee the daily operations of assigned NephroPlus hemodialysis centers, ensuring efficient, safe, compliant, and high-quality patient care. This role provides operational leadership to center managers, Head Nurses, and healthcare personnel while driving patient satisfaction, workforce effectiveness, financial performance, and continuous improvement across multiple facilities.
Key responsibilities
Oversee the day-to-day operations of assigned hemodialysis centers to ensure smooth, efficient, and uninterrupted services.
Monitor center performance, operational targets, and key performance indicators.
Ensure adequate staffing, equipment, supplies, and resources across all assigned centers.
Develop and implement operational strategies to improve productivity and service delivery.
Ensure compliance with Department of Health licensing requirements, healthcare regulations, infection prevention protocols, and company policies.
Coordinate with the Medical Director, Nursing Department, and Quality Assurance team to maintain patient safety and quality standards.
Monitor operational risks and implement corrective and preventive measures.
Support internal audits, regulatory inspections, and accreditation activities.
Supervise and support center managers, Head Nurses, and other operational personnel.
Coordinate with Human Resources on manpower planning, recruitment requirements, employee deployment, and retention.
Monitor staffing levels, attendance, productivity, and employee performance.
Develop leadership capabilities among center personnel and promote accountability and teamwork.
Monitor operational expenses, center budgets, and cost-control initiatives.
Ensure proper utilization of medical supplies, equipment, and other resources.
Review center financial and operational reports and recommend improvements.
Identify opportunities to improve profitability without compromising patient care.
Support the opening of new dialysis centers and the expansion of existing operations.
Coordinate operational readiness, staffing, equipment, and facility requirements for new and expanding centers.
Prepare and present regular operational reports to senior management.
Analyze operational challenges and implement solutions to improve efficiency and service quality.
Conduct regular center visits and operational reviews.
Ensure timely resolution of operational concerns and escalation of critical issues.
What we're looking for
Bachelor's degree in Nursing, Healthcare Management, Business Administration, or a related field.
At least 5 years of relevant experience in healthcare operations, preferably in dialysis or hospital management.
At least 3 years of supervisory or managerial experience.
Strong knowledge of healthcare operations, Department of Health regulations, and quality management standards.
Proven ability to manage multiple facilities, lead teams, and achieve operational targets.
Excellent leadership, communication, analytical, and problem-solving skills.
Willingness to travel to assigned dialysis centers as required.
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