Zendesk Operations Lead — Hybrid, Growth

MRI Software is seeking a seasoned Operations Manager to lead a team of Team Leaders and frontline agents across multiple accounts from our Ortigas hub. The role focuses on delivering KPIs, coaching, and optimizing processes to boost efficiency and service quality.You will collaborate with Quality, Training, WFM, and HR to close performance gaps, conduct...

MicroSourcing in Eastwood, Quezon City, invites a qualified Investment Operations Manager to lead the full lifecycle of investment operations, including onboarding advisers and investors, trade execution, settlement, and ongoing administration. The role requires strong leadership and a proven background in financial services. You will collaborate with...

MicroSourcing International is seeking an Operations Support Team Leader in Metro Manila. This hybrid role leads a team across shifts (Day, Mid, Night), ensuring SLA-aligned delivery, administrative support, and robust HR processes within six client verticals.You will oversee attendance tracking, client reporting, asset/inventory control, and backup coverage...

Discover your 100% YOU with MicroSourcing! Position: Zendesk Administrator (Contact Center Platform) Location: Ortigas, Pasig Work setup & shift: Hybrid but open to WFH for highly qualified candidates (if fully versed in all products including AWS Connect / ZD Contact Center) Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy...

Discover your 100% YOU with MicroSourcing! Position: Zendesk Solution Architect Location: Ortigas, Pasig Work setup & shift: Hybrid | Shifting Why join MicroSourcing? You’ll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...

MicroSourcing is seeking an Investment Operations Lead to own end-to-end lifecycle from onboarding to settlement. You will lead a small team, coordinate with advisers, custodians, and partners, and drive improvements using automation and AI tools. This hybrid day-shift role is based in Eastwood, Quezon City, offering a collaborative environment and...

Discover your 100% YOU with MicroSourcing!Position: Sourcing SupervisorLocation: Metro ManilaWork setup & shift: Hybrid | DayshiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses...

A growing fintech company in Manila is looking for a talented individual to lead operations for new products such as employee salary loans and credit cards. You will be responsible for ensuring a great user experience, managing day-to-day operations, and defining strategies for growth. The ideal candidate has strong analytical and problem-solving skills,...

MRI Software is seeking an experienced Billing Manager to lead a global billing operation. The role focuses on accurate, timely invoicing, revenue recognition compliance, and driving process improvements within a multi-system environment.You will coach a team of Billing Analysts, oversee end-to-end billing activities, and collaborate with Finance, Legal, and...