Assistant IT Manager

Assistant IT Manager

Department: Information Technology
Reports To: IT Manager / Head of IT
Location: Manila, Philippines

About the Role

We are seeking an experienced and proactive Assistant IT Manager to support the management, security, and continuous improvement of the company's technology environment. This is a hands-on leadership role responsible for maintaining reliable IT operations, strengthening cybersecurity, supporting cloud and on-premises infrastructure, leading technology projects, and driving automation initiatives.

The Assistant IT Manager will work closely with business leaders, vendors, and technology teams to ensure the organization's IT systems remain secure, efficient, scalable, and aligned with business objectives. The role will also support the controlled adoption of AI technologies and process automation to enhance operational effectiveness.

Key Responsibilities

Infrastructure Management & Service Reliability

• Oversee the operation, maintenance, and performance of the organization's IT infrastructure, including networks, servers, storage systems, internet connectivity, and cloud services.

• Administer and troubleshoot Fortinet firewalls, UniFi networking equipment, Synology NAS, Windows Server environments, and Active Directory.

• Monitor system health, availability, performance, bandwidth utilization, and capacity planning.

• Investigate recurring technical issues and implement preventative solutions.

• Maintain backup, disaster recovery, and business continuity procedures, including periodic recovery testing.

• Plan and recommend infrastructure improvements, upgrades, and redundancy measures to support business growth and operational resilience.

Cybersecurity & Identity Management

• Support and coordinate cybersecurity monitoring, vulnerability management, risk mitigation, and security incident response activities.

• Investigate security alerts and assist with incident containment, remediation, recovery, and reporting.

• Implement and maintain:

  • Multi-Factor Authentication (MFA)
  • Endpoint Protection Solutions
  • Firewall Security Policies
  • Security Hardening Standards
  • Identity and Access Management Controls

• Administer Microsoft 365, Microsoft Entra ID, Microsoft Intune, Conditional Access, and device compliance policies.

• Conduct periodic reviews of user access, privileged accounts, cloud applications, and shared resources.

• Support cybersecurity awareness campaigns, phishing simulations, and employee security training.

• Maintain documentation and evidence supporting SOC 2-aligned controls and internal security requirements.

IT Operations & Team Leadership

• Assist the IT Manager in overseeing daily IT operations and service delivery.

• Support team planning, task prioritization, workload allocation, and performance monitoring.

• Oversee service desk operations, escalated incidents, and service-level performance metrics.

• Coordinate employee onboarding and offboarding activities, including:

  • User account provisioning
  • Device deployment
  • Software licensing
  • Access management
  • Timely access revocation

• Ensure accurate asset tracking, inventory management, and lifecycle monitoring of IT equipment.

• Maintain technical documentation, standard operating procedures, configuration records, and knowledge base resources.

• Collaborate with local and international teams to provide reliable and consistent IT support.

Project Management & Vendor Coordination

• Lead and coordinate assigned IT projects from planning through implementation, testing, documentation, and handover.

• Track project timelines, costs, risks, dependencies, and deliverables.

• Identify and escalate project issues that may impact delivery schedules or business operations.

• Evaluate technology solutions, vendor proposals, software subscriptions, internet services, and infrastructure investments.

• Prepare technical recommendations, business cases, and cost-benefit analyses for management review.

• Manage vendor relationships, monitor service quality, and coordinate escalations when necessary.

Automation & AI Enablement

• Identify opportunities to automate routine IT processes, reporting, monitoring, and employee lifecycle workflows.

• Support the development, testing, and deployme