Customer Experience Specialist
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Customer Experience Specialist
Healthcare & Dental Technology | Technical Support
Night Shift
Onsite
Project-Based
Work Location: BGC, Taguig or Commonwealth, Quezon City Work Schedule: Night Shift Work Arrangement: Onsite Employment Type: Project-Based | Local Employment Only (Philippines)
About the Role
We are seeking an experienced Customer Experience Specialist to provide technical and customer support to U.S.-based dental practices using advanced dental scanning hardware and software.
The ideal candidate has a strong background in healthcare or dental operations, advanced technical troubleshooting, and multi-channel customer support.
Key Responsibilities
- Provide technical support to U.S.-based dental practices through phone, live chat, and email.
- Troubleshoot hardware, software, device configuration, connectivity, and digital dental workflow issues.
- Guide dental professionals through technical solutions with clear and effective communication.
- Manage multiple customer interactions while maintaining speed, accuracy, and service quality.
- Document technical issues, resolutions, and customer interactions.
- Escalate complex cases and collaborate with technical, operations, and product teams.
Required Qualifications
- 5+ years of experience in specialized BPO, Healthcare Virtual Assistance, healthcare technical support, or related roles.
- Strong clinical or dental foundation, including experience with dental clinics, medical devices, or patient treatment workflows.
- Advanced technical troubleshooting skills involving hardware, software, and device-related issues.
- Proven experience providing multi-channel support through phone, chat, and email.
- Excellent written and verbal English communication skills, analytical abilities, and customer service orientation.
- Bachelor's degree or college undergraduate with relevant professional experience.
- Willingness to work onsite in BGC or Commonwealth, QC, on a night shift schedule and under a project-based employment arrangement.
Preferred Qualifications
- Experience with dental scanning technologies, including 3Shape, intraoral scanners, or CAD/CAM software.
- Previous experience in dental laboratories, dental clinics, or medical device support.
- Knowledge of device setup, connectivity, and basic network troubleshooting.
Why Join Us?
Be part of a specialized support team at the intersection of healthcare, technology, and customer experience. Apply your technical expertise and clinical knowledge while supporting dental professionals and helping ensure seamless patient care.
Important: This is a project-based opportunity open to candidates seeking local employment in the Philippines only.
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