Customer Service Associate
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Employment and Deployment Information
Company Deployment: Good Deal Financing, Inc.
Recruitment Process: Facilitated by Cepat Kredit Financing, Inc.
Please be informed that Cepat Kredit Financing, Inc. is facilitating the recruitment and selection process on behalf of Good Deal Financing, Inc. Successful candidates will be directly employed by Good Deal Financing, Inc., which will serve as their official employer.
Job Description
Respond to customer inquiries through phone, email, and in-person channels, and assist clients throughout the loan application process.
Maintain accurate customer records, process payments, and assist in resolving account and billing concerns.
Handle customer complaints professionally, resolve concerns promptly, and escalation complex issues when necessary.
Explain loan products, financing options, eligibility requirements, repayment terms, and company policies to clients.
Document customer interactions, prepare required reports, maintain confidentiality, and coordinate with Credit, Collections, Sales, and other internal teams to ensure smooth service delivery.
Job Qualifications
Bachelor's degree in Business Administration, Finance, Marketing, or any related field; fresh graduates are welcome to apply.
Good verbal and written communication skills with a strong customer-service orientation.
Detail-oriented and capable of maintaining accurate customer and account information.
Basic proficiency in Microsoft Office applications and ability to learn CRM or customer management systems.
Able to handle customer concerns professionally, maintain confidentiality, and work effectively with different departments.
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