Workforce Real Time Analyst

6 days ago


Muntinlupa, Philippines TASQ Staffing Solutions Full time

About the job Workforce Real Time Analyst (Alabang) About the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce Management Candidate must possess at least a bachelor's/college degree. Excellent skills in scheduling and real-time time management a must Strong organizational skills to ensure critical timelines are met Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized Flexible and willing to work in shift schedules on-site Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision-making. Monitors actual activities and compares them to plan and make recommendations for immediate changes Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities are being scheduled in advance and communicated effectively Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing #J-18808-Ljbffr


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