Workforce Management/Real Time Analyst

Client Profile This IT and consulting company is listed in the TOP 10 great companies to work with. 47 years in providing great service and with over 33 delivery centers across the globe. Position Workforce Manager Industry IT/BPO Company Location Taguig City Work Set up Work On Site Salary Php 120,000 Work Schedule Night Shift Requirements Bachelors Degree...

Peak Support is seeking a Real-Time Analyst to join our Workforce team, supporting daily operations and helping ensure SLAs are met across our client lines. The role focuses on managing call volume, break schedules, attendance, and generating reports; you will forecast requirements and collaborate with operations to improve delivery processes. We offer...

A workforce management company in Taguig seeks a detail-oriented Real Time Analyst to monitor performance and manage staffing adjustments. Candidates should have a Bachelor's Degree and 1–2 years of experience in contact centers, preferably with a background in the banking industry. The role involves analyzing data to optimize service levels and...

A leading resourcing company in the Philippines is seeking a Workforce Management Specialist to predict staffing needs, analyze performance data, and oversee scheduling. Ideal candidates will have at least 5 years of experience in workforce management within the call center industry, excellent analytical skills, and proficiency in WFM tools such as Avaya...

Manpower (Philippines) is seeking a Workforce Management/Operations professional to ensure excellent customer experience through real-time monitoring and data-driven staffing decisions. The role emphasizes collaborating with vendors and internal teams to optimize resource utilization. The ideal candidate has at least 1 year in WFM/Operations, strong...

Hammerjack Pty Ltd is seeking a Workforce Management Specialist in the Philippines to optimize real-time operations, forecast workload, and drive efficient staff utilization. You will support intraday scheduling, monitor queues, and collaborate with internal teams and vendors to meet performance targets. The role emphasizes data-driven decision making,...

Discover your 100% YOU with MicroSourcing! Position: Real-Time Analyst (AU Consumer Telco) Location: BGC, Taguig Work setup & shift: Onsite | Dayshift Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the...

About the ClientOur client is a pioneering health and wellness company leveraging cutting-edge science and natural ingredients to restore and optimize the body’s foundational health barriers. Their physician-founded team utilizes advanced technology to preserve and deliver the highest potency bioactive nutrients, supporting immunity, metabolism, and...

Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real‑time updates and is accountable for responding to and escalating any events or issues that may impact overall account...