Remote MSP Service Desk Dispatcher — US Shift

Our Partner Client specializes in developing customized IT services whether that be Managed IT Support or Custom Software Development. They aim to remove unnecessary costs and inefficient tools to give you a clear upper hand over your competition. Their vision for IT Services is to build better happier lives through technology and creativity. The Service...

ConnectOS is seeking a remote IT service desk agent in the Philippines to log faults, triage incidents per SLAs, and coordinate field dispatch across AU/NZ. You will log tickets in Zendesk, gather details, and provide timely updates to clients and vendors. We require 1-2+ years in an IT service desk or NOC, strong English, and ITIL familiarity. The role...

Work Schedule: EMEA Timezone (8:30 PM to 5:30 AM) Type: Full-time Work Arrangement: Remote Primary Role Responsibilities Technical ability to resolve incidents/requests through the Service Desk Ticketing portal Technical ability to support 1st Line Engineers Technical ability to assist 2nd Line Engineers and Infrastructure Document handling...

Job Title: L2 Escalation Engineer About the Client: is a U.S.‑based managed IT services and technology solutions company. It helps small and medium‑sized businesses improve and secure their IT operations through proactive support, cybersecurity, cloud services, automation, and consulting — going beyond basic tech support to make IT a strategic asset...

STAFFVIRTUAL is seeking an L2 Escalation Engineer to support a US-based MSP. You will handle Service Desk calls, triage issues, and provide guidance on endpoint, identity, networking, and cloud services across multiple tenants. The role emphasizes strong Microsoft 365 administration and security policy enforcement. The ideal candidate has hands-on Azure AD,...

L2 Escalation Engineer / Service Desk Escalations Engineer - MSP Company: Staffvirtual Job Type: Full Time Location: Cebu City, Cebu, Philippines Shift: Night Shift Setup: Remote Job Description - L2 Escalation Engineer / Service Desk Escalations Engineer - MSP Job Title: L2 Escalation Engineer About the Client: is a U.S.‑based managed IT...

SUMMARYThe Service Desk Engineer II is part of a team of engineers who are responsible for establishing good rapports with clients and delivering reactive level 2 end user support and setting client expectations per Service Level Agreements.The Service Desk Engineer II - Hybrid - is responsible for handling support of service requests in a professional...

STAFFVIRTUAL, Inc. is seeking a skilled L2 Escalation Engineer to join our MSP team in Cebu City, Philippines. The role handles complex issue escalation, end-user guidance, and multi-tenant client support across Microsoft 365, Azure AD, Intune, and cloud services. You will manage Microsoft 365 admin tasks, conditional access, and endpoint management while...

SUMMARYAs a Managed Services Engineer 1, you are a frontline, customer-centric engineer supporting our customers’ technology programs on the Service Desk. Success is measured by your ability to resolve tickets timely with high customer satisfaction, as well as supporting your team in the success of departmental goals. This role requires strong teamwork,...