
Third Party Collection Specialist | Work At Home
1 week ago
Overview
Medical Virtual Assistant (Virtual Assistant) – Remote position
Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant to support a growing physical therapy practice in Arizona (MST). This is a full-time, long-term remote role focused on insurance verification with added billing support (denials/appeals and longer payer calls). You will collaborate with the Director of Insurance and the billing team to support clinical and administrative operations and deliver excellent patient service.
About Our ClientA three-clinic physical therapy practice in Arizona focused on delivering patient-centered care and improving lives. The culture emphasizes teamwork, dependability, and a strong patient experience.
Responsibilities- Insurance-Related Tasks: Verify patient insurance coverage and benefits (Medicare, Blue Cross Blue Shield, Cigna, UnitedHealthcare (OON), Aetna, Humana, Medicare Advantage); manage auto liens and workers’ compensation; coordinate authorizations in partnership with the Director of Insurance; update EMR with eligible benefits data.
- Billing Support: Assist with denials, appeals, and long-duration payer calls; support insurance payment follow-ups; provide backup documentation for billing.
- Communication & Coordination: Handle inbound/outbound insurance calls via 3CX VoIP; work with the Director of Insurance and billing team; explain benefits to patients as needed.
- Data Entry & Documentation: Maintain organized records of verification outcomes and follow-ups; track payer data in Google Sheets/Excel; ensure timely entries in Prompt EMR and Waystar.
- Tools & Platforms: EMR (Prompt EMR, Waystar); Google Workspace; 3CX VoIP.
- At least 1 year of experience in medical admin support with U.S. insurance verification.
- Familiarity with billing support tasks (denials/appeals, payer follow-ups).
- Strong verbal and written English; clear, empathetic phone presence.
- Highly organized, dependable, and a team player.
- Comfortable working U.S. business hours (MST) with a consistent weekly structure (three 10-hour days and two 5-hour days).
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Dynamic, supportive team environment with meaningful impact on patient care.
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