Remote QA Specialist – Voice

12 hours ago

pasig, metro manila, Philippines CEF Solutions Inc. Full-time

CEF Solutions Inc. is seeking a Quality Assurance (QA) Specialist to monitor and improve customer interactions across voice calls and digital channels.

You will scrub DSATs, prepare structured reports, and partner with teams to drive coaching, training, and process improvements. The role requires QA experience in customer service, strong listening and written communication, and familiarity with QA tools and CRM systems.