Customer Service Representative
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yGen Innovations delivers end-to-end RPO (Recruitment Process Outsourcing) services to enterprise clients across multiple industries. Our team works embedded with client organizations to solve complex talent and technology challenges at scale.
We are building experienced ecommerce support professionals to support active and incoming client engagements for a growing US nutrition and wellness brand. If you have a solid background in ecommerce platform support, merchant onboarding, and payment systems troubleshooting, we want to hear from you.
What We Look For
- Available to work EST business hours
- 3 to 5 years of experience in ecommerce operations, customer experience, order management, or contact center roles supporting online retail
- Spoken fluency in Spanish/French, in addition to strong English (this is a hard requirement)
- Hands-on experience with ecommerce platforms such as Shopify, BigCommerce, Magento, WooCommerce, or Amazon Seller Central
- Experience handling online orders, returns, refunds, chargebacks, and fulfillment-related customer interactions
- Proficiency in Microsoft Office, especially Excel for data analysis, reporting, and order reconciliation
- Excellent written and verbal communication with strong problem-solving and critical-thinking skills
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