Field Dispatch Co-ordinator

Job Summary

The Dispatch team sits at the centre of Speedcast's Global Field Engineering operation, coordinating the deployment of Field Engineers and approved third-party engineers to customer sites worldwide, including offshore rigs, commercial and cruise vessels, and land-based locations. The Field Dispatch Coordinator receives dispatch requests from the NOC and Project teams and manages every aspect of the dispatch lifecycle end-to-end — from resourcing and travel to HSE, security, spares logistics and post-dispatch documentation — ensuring engineers arrive at site safely, on time, and fully equipped to complete the work.

Key Area of Responsibility

• Receive and log dispatch requests from the NOC and Project teams, confirming scope, priority and site requirements.
• Assign a suitably experienced Field Engineer — Speedcast or approved third-party — based in the correct location for the job.
• Coordinate the dispatch directly with the customer site, agreeing access, timing and on-site point of contact.
• Arrange and book all travel — flights, visas, ground transport, offshore transfers and accommodation — for the assigned engineer.
• Review HSE requirements for each dispatch, ensuring the engineer holds the certifications and PPE required for the site.
• Review travel security requirements, including destination risk assessments, and apply any necessary travel advisories or approvals.
• Identify, arrange and ship suitable spares and equipment to site in line with the job scope and delivery timelines.
• Work as part of a shift rota providing 24-hour / on-call dispatch support, including nights and weekends.
• Create and issue all pre-dispatch work packs and field documentation to the assigned engineer.
• Review and manage all post-dispatch documentation, ensuring completeness and accuracy before close-out.
• Manage and update ServiceNow Work Orders throughout the dispatch lifecycle, keeping status current for all stakeholders.
• Prepare and consolidate all dispatch-related documentation and pass to the billing team to support customer invoicing.
• Carry out all activities in full compliance with Speedcast's QHSE policies, procedures and best practices.
• Undertake any other ad-hoc duties as reasonably requested by the business.

Job Specification

Academic Qualifications

• Degree in Logistics, Supply Chain, Business Administration, Telecommunications, or a related discipline

Relevant Experience

• 2+ years experience in dispatch, scheduling, logistics coordination or field service operations
• Experience in the satellite communications, telecommunications, maritime, energy or offshore industries is highly desirable
• Experience coordinating international travel, freight or spares logistics

Technical Know-How

Essential

• PC literate in a Windows environment, with strong Microsoft Office skills (Outlook, Excel, Teams)
• Understanding of HSE requirements and travel security considerations for offshore, maritime and remote sites
• Ability to coordinate travel bookings (flights, visas, offshore transfers, accommodation) via corporate travel systems

Desirable

• Experience with spares/RMA logistics and international freight or customs processes
• Familiarity with VSAT, maritime or offshore communications equipment and terminology
• Experience with a work order / ticketing platform such as ServiceNow, or a similar ITSM tool

Skills / Competencies

• Excellent organisational skills with the ability to manage multiple concurrent dispatches
• Excellent interpersonal, verbal and written communication skills in English
• Able to communicate clearly and confidently with customers, engineers and internal teams across time zones
• Strong attention to detail when preparing work packs, documentation and Work Order updates
• Calm and decisive under pressure, particularly during urgent or out-of-hours dispatches
• Capable of assessing HSE and travel security information and applying it correctly to a dispatch

Strength / Character

• High level of flexibility and adaptability, able to reprioritise quickly as dispatch needs change
• Willing and able to work a rotating shift pattern providing 24 x 7 on-call coverage, including nights, weekends and public holidays
• Self-motivated with the ability to work independently and take ownership of a dispatch end-to-end
• Able to build effective working relationships with a globally distributed team of Field Engineers and third parties
• Proactive in anticipating issues — such as travel disruption or missing spares — and resolving them befo