Photo Editor and Customer Support Specialist

3 weeks ago

Makati, Philippines iCXeed Full time

Join our dynamic team where creativity meets customer care We’re looking for a talented Photo Editor with a passion for delivering top‑notch visual content and providing exceptional support to our valued customers. Key Responsibilities Photo Editing: Perform a range of photo editing tasks, including cropping, resizing, color correction, and background editing, to enhance customer content. Software Proficiency: Utilize Adobe Photoshop, Canva, or similar photo editing tools to produce high‑quality edited images that meet our standards. Content Optimization: Ensure all edited images align with the brand’s visual guidelines and are optimized for various platforms and uses. Quality Control: Review and ensure the accuracy and quality of all edited images before final delivery. Image Handoff: Once photo editing is complete, promptly send the edited images to a designated customer agent, who will deliver them to the customer. Back‑End System Management: Manage and maintain the client’s back‑end system, ensuring all images are properly uploaded, organized, and accessible for future use. Customer Support: Provide customer support through calls, emails, and chat, addressing inquiries related to the editing process, delivery of images, and any technical issues. Issue Resolution: Assist customers in troubleshooting and resolving any concerns related to the images or services provided via calls, email, and chat. Qualifications Proven Experience: Previous experience as a Photo Editor or in a similar role, with a strong portfolio showcasing your editing skills. Technical Skills: Proficiency in Adobe Photoshop, Canva, or other similar photo editing software, and experience managing back‑end systems. Customer Support Skills: Previous experience in customer support, preferably through calls, email, and chat, with a focus on providing timely and accurate assistance. Attention to Detail: Strong eye for detail and ability to ensure consistency in edited images. Time Management: Ability to manage multiple editing tasks and meet tight deadlines in a fast‑paced environment. Communication: Strong communication skills to effectively understand project needs, provide updates, and assist customers. #J-18808-Ljbffr

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