eCommerce Assistant | Work From Home | Morning Shift

We’re Hiring: eCommerce Assistant

Role : eCommerce Assistant Work Arrangement : Work from Home Location : Philippines - Makati/Ortigas/Pampanga/Cebu/Davao/Bacolod Schedule : Morning Shift

Job description:

We are a growing global e-commerce gifting business operating, specialising in flowers, chocolates, and curated gift items. As our order volume scales, we are looking for a reliable and detail-oriented to support our day-to-day operations.

Key Responsibilities

Order Dispatch (Primary Function):

• Monitor a shared inbox for automated “New Order” notifications
• Use our CRM system (Respond.io) to identify suitable vendors in the customer’s delivery location
• Contact vendors via WhatsApp using pre-written templates to confirm order fulfilment
• Generate single-use virtual credit cards via Airwallex for vendor payments
• Accurately share payment details and delivery information with vendors
• Ensure orders are processed efficiently and in line with internal SOPs

Operations & Admin Support (Secondary Function):

• Assist with CRM data entry and database management
• Support vendor onboarding and information tracking
• Provide general administrative support across multiple business units
• Assist with ad hoc operational tasks as required

Qualifications and requirements:

About You

• Highly detail-oriented : You are precise and accurate, especially when handling data, addresses, and payments
• Process-driven : You are comfortable following structured workflows and SOPs without deviation
• Reliable & organised : You can manage tasks independently and maintain consistency in execution
• Strong written communication skills : Confident in written English for WhatsApp and email communication
• Adaptable : Willing to support different areas of the business as needs evolve

Skills & Experience

• Experience with CRM systems (e.g. Respond.io or similar) is a plus
• Familiarity with payment platforms (e.g. Airwallex) is advantageous but not required
• Previous experience in e-commerce, operations, or administrative roles is preferred
• Comfortable working in a fully remote, digital environment

Non-negotiable skills and requirements:

• Experience in ecommerce
• Proficient with ecommerce platforms and Microsoft Office Suite

Additional Note:

• This is a flexi sched role, meaning - shift time might change and the staff might be required to cover EMEA or AMER shift later on
• We need a candidate who can adopt to changes
• must be willing to report to the nearest office for BCP

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueledSuperb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
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