Senior MSP IT Help Desk Engineer — Remote

Who We Are At AGSI, we believe people are at the heart of every successful business. Since 2012, we’ve been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire...

Who We Are At AGSI, we believe people are at the heart of every successful business. Since 2012, we’ve been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire...

L2 Escalation Engineer / Service Desk Escalations Engineer - MSP Company: Staffvirtual Job Type: Full Time Location: Cebu City, Cebu, Philippines Shift: Night Shift Setup: Remote Job Description - L2 Escalation Engineer / Service Desk Escalations Engineer - MSP Job Title: L2 Escalation Engineer About the Client: is a U.S.‑based managed IT services and...

About the role IT By Design is looking for IT Service Desk Analysts who are comfortable supporting users across different client environments and troubleshooting everyday IT issues. You will provide L1–L2 technical support across multiple client environments in a fast-paced MSP setting, working night shifts onsite in BGC, Taguig. Key...

Schedule: Monday to Friday (12mn to 9am PHT) Work from Home Role Overview This role provides frontline service desk support within an MSP environment. The Service Desk Analyst is responsible for triage, standard service requests, and repeatable tasks, along with initial troubleshooting and information gathering before escalation for Incidents. What will you...

AU L3 Service Engineer - MSP (Remote) About PeoplePartners At PeoplePartners, great work starts with great people — and we have the certification to back it up. As a Great Place to Work® certified company, we’ve built a people-first culture where talented professionals can do meaningful work, collaborate with global teams, and keep growing their...

Job Title: L2 Escalation Engineer About the Client: is a U.S.‑based managed IT services and technology solutions company. It helps small and medium‑sized businesses improve and secure their IT operations through proactive support, cybersecurity, cloud services, automation, and consulting — going beyond basic tech support to make IT a strategic asset...

Work Schedule: EMEA Timezone (8:30 PM to 5:30 AM) Type: Full-time Work Arrangement: Remote Primary Role Responsibilities Technical ability to resolve incidents/requests through the Service Desk Ticketing portal Technical ability to support 1st Line Engineers Technical ability to assist 2nd Line Engineers and Infrastructure Document handling skills in...

SUMMARY The Service Desk Engineer L2 is responsible for providing advanced remote technical support and delivering high-quality IT solutions to clients while maintaining exceptional customer satisfaction. This role serves as a senior escalation resource within the Service Desk team, troubleshooting complex issues, mentoring junior engineers, and proactively...