Set Sail on Your Dream Career: Join Us as a Cruise Specialist CSR

Job Description

Job Position

Customer Service Representative – Cruise Specialist

Account Type

Travel and Hospitality Account

Start Date

May 10, 2026

Qualifications

• High School Graduate (Old Curriculum) / Senior High School Graduate
• College Level or College Graduate are welcome to apply
• Open to candidates with or without BPO experience
• Strong communication skills in English
• Willing to work on a shifting schedule, including weekends and holidays
• Amenable to work onsite

Salary Package

• ₱23,500 – ₱26,500 for candidates without BPO sales experience
• ₱28,000 – ₱32,000 for candidates with at least 6 months of BPO sales experience

Job Responsibilities

• Assist customers with cruise reservations, bookings, and inquiries
• Provide information about cruise packages, itineraries, and onboard services
• Handle customer concerns, cancellations, and rebooking requests
• Deliver exceptional customer service while ensuring customer satisfaction
• Promote relevant cruise packages, upgrades, and add-on services when applicable

Why Join Us?

• Competitive salary and benefits package
• Exciting career growth opportunities
• Dynamic and supportive work environment
• Be part of the thriving travel and hospitality industry