Mandarin Helpdesk Assistant Specialist
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Company Profile: A multinational company specializing in business process outsourcing (BPO), customer support, and business solutions for organizations across various industries. It provides customer service, technical support, sales, and back-office operations while leveraging digital technologies to enhance operational efficiency and customer experience.
Position: Mandarin Helpdesk Assistant Specialist
Industry: BPO Company
Location: Alabang, Muntinlupa
Schedule: Shifting Schedule
Salary: Php 117,000
Work Set-up: Work on-site
BENEFITS
- Government Mandated Benefits
- Work-on-site allowance
- Extensive HMO coverage for you and your dependents
- Non-Taxable Allowance on top of your Basic Salary
- Excellent Program Incentives based on performance
- Group Life Insurance
- 30 Service Incentive Leaves (Paid Time Off)
REQUIREMENTS OF THE JOB
- Open to Filipinos and Filipino-Chinese who can speak Mandarin and English.
- Open to undergraduates and degree holders of any course.
- Having experience in Customer Service is an advantage.
RESPONSIBILITIES OF JOB APPLICATION
- Assist Restaurant Managers on how to navigate the system
- Guide Managers on how to update menu, prices, and inventory
- Assist crew when devices are not printing the receipts
- Guide Restaurant managers when the schedule tracker is not updating
- Extend answers on inquiries about paper jamming or Device not powering onProvide crew and waiters answers when credit card transactions failed
RECRUITMENT PROCESS
- Paper Screening
- English Assessment of the Account (multiple choice)
- English Virtual Process (Mock Call)
- Final Interview with HM (English)
- Mandarin Language Assessment (Verbal and Written)
- English Assessment (Final Assessment-versant assessment)
- Job Offer
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